Privacy Policy

At Vive Care, we value and respect your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you choose to participate in our SMS messaging program. By opting in to receive SMS messages from Vive Care, you agree to the practices described below. Our SMS program is designed to comply with applicable federal laws, including the Telephone Consumer Protection Act (TCPA), FCC regulations, and current Campaign Registry requirements.

Information We Collect

When you enroll in our SMS messaging program, we may collect the following information:

• Phone Number: The mobile phone number you provide during the opt-in process.
• Message Interaction Data: Information regarding message delivery, responses, and engagement with SMS communications.
• Consent Records: Documentation of when, where, and how you provided consent to receive SMS messages, including the opt-in method, such as a website form, keyword text, or documented verbal consent.

How We Use Your Information

We use the information collected to:

• Send SMS messages based on the preferences you selected during enrollment, including appointment reminders, updates, alerts, or promotional communications.
• Maintain compliance with applicable federal regulations, including the TCPA and FCC requirements.
• Monitor and improve the effectiveness and reliability of our SMS communications.

Your information will only be used for the purposes disclosed at the time of your opt-in and will not be used to send unrelated communications.

One-to-One Consent

In accordance with current FCC requirements, your consent applies only to communications from Vive Care. Your opt-in does not authorize communications from third parties, affiliates, or unrelated businesses unless you separately provide consent for those communications.

Message Frequency and Carrier Charges

Message frequency will vary depending upon your relationship with Vive Care and your communication preferences.

Standard message and data rates may apply according to your wireless carrier and mobile plan. Please consult your wireless provider for details regarding applicable messaging charges.

Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying STOP to any text message from Vive Care.

Once your request is processed, you will no longer receive SMS messages unless you choose to opt in again.

For assistance, reply HELP to any message or contact us directly:

Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes.

We may share limited information with trusted service providers solely for the purpose of delivering SMS communications, such as telecommunications providers or messaging platforms. These providers are contractually required to protect your information and may only use it to perform SMS delivery services on our behalf.

If your phone number is registered on the National Do Not Call Registry, we will only send promotional SMS messages if you have provided the required express consent.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or misuse.

While we strive to maintain secure systems, no method of electronic transmission or storage can be guaranteed to be completely secure.

Record Retention

To demonstrate compliance with applicable regulations, Vive Care maintains secure records of SMS opt-ins and opt-outs, including timestamps and the method through which consent was obtained. These records may be retained as required by law.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or our business practices.

Material changes may be posted on our website or communicated through our SMS program. Continued participation in our SMS program after changes become effective constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or would like assistance with your SMS preferences, please contact us.

SMS Terms and Conditions

Effective Date: January 30, 2025

Introduction

By enrolling in the Vive Care SMS messaging program, you agree to receive recurring text messages at the mobile number you provided. These messages may include appointment reminders, updates, alerts, service-related notifications, and promotional communications related to Vive Care. Participation in the SMS program constitutes acceptance of these Terms and Conditions.

Consent to Receive SMS Messages

Participation in the Vive Care SMS program requires your prior express consent.

Your consent applies only to communications from Vive Care and cannot be transferred or shared with any other company without your separate authorization.

You may opt in through one of the following methods:

• Completing an online opt-in form
• Texting an approved keyword, such as JOIN
• Providing documented verbal or in-person consent where permitted

Your consent to receive SMS messages is not a condition of purchasing any products or services.

Message Frequency

Message frequency will vary depending upon your interaction with Vive Care and your communication preferences.

Message and Data Rates

Message and data rates may apply according to your wireless carrier's pricing plan. Vive Care is not responsible for charges imposed by your wireless provider.

Opting Out

You may stop receiving SMS messages at any time by replying STOP to any message.

After your opt-out request has been processed, you will no longer receive SMS communications unless you choose to enroll again.

If you need assistance, reply HELP or contact us directly at [email protected] or (435) 703-6470.

Scope of Consent

By opting into our SMS program, you agree to receive communications from Vive Care that are reasonably related to your relationship with our organization.

Your consent applies solely to Vive Care and does not authorize messages from affiliates or third parties unless separate consent has been obtained.

Privacy

Your participation in our SMS program is also governed by our Privacy Policy. Information collected through the SMS program, including your phone number and message interaction data, is used solely to administer and deliver SMS communications in accordance with our Privacy Policy.

Record Keeping

Vive Care maintains records documenting your consent, including the date, time, method of enrollment, and any subsequent opt-out requests. These records are retained to demonstrate compliance with applicable legal and regulatory requirements.

Changes to These Terms

Vive Care reserves the right to modify these Terms and Conditions at any time.

Material updates may be posted on our website or communicated through our SMS messaging program. Continued participation after changes become effective constitutes acceptance of the revised Terms.

Service Availability

SMS message delivery depends upon your wireless carrier and network availability. Vive Care is not responsible for delayed, undelivered, or failed text messages resulting from carrier or network issues.

Contact Information

If you have questions regarding these Terms and Conditions or the Vive Care SMS program, please contact us.

Compliance Summary

Our SMS messaging program is designed to meet current industry standards and regulatory requirements, including:

• Individual Consent: SMS consent applies only to Vive Care and is not shared with third parties.
• Clear Consumer Disclosures: Information regarding message frequency, carrier charges, consent, and opt-out rights is clearly disclosed.
• Simple Opt-Out Process: Consumers may stop receiving messages at any time by replying STOP, with prompt processing of all opt-out requests.
• Consent Documentation: Vive Care maintains records of SMS enrollment and opt-out activity to demonstrate compliance with applicable legal requirements.

These policies are intended to provide a transparent, secure, and user-friendly SMS experience while protecting the privacy of every individual who chooses to communicate with Vive Care by text message.